Preamble
SIP Scootershop stands for passion around Vespa, Lambretta and the worldwide scooter culture. Our actions are not only based on economic success, but also on responsibility, reliability and respect - towards our customers, partners, employees and the scene. This code of values forms the common frame for our daily interaction and our external appearance.
1. Passion and expertise
We love what we do. Our enthusiasm for scooters, technology and Replacement Parts is the basis of our actions. We combine this passion with professional expertise, experience and the ambition to find the best possible solutions for our customers and partners.
That means for us:
We act with a genuine interest in the product, brand and scene.
We provide competent, honest and solution-orientated advice.
We are constantly developing professionally and personally.
2. Respect and fairness
We treat all people with respect, appreciation and fairness - regardless of origin, function, opinion or cultural background. Respectful behaviour is the basis for trust and long-term relationships.
For us, this means
We communicate politely, clearly and at eye level.
We listen before we make judgements.
We consistently reject discrimination, exclusion and degrading behaviour.
3. Reliability and responsibility
Our word should be our bond. We take responsibility for our actions, for our decisions and for the quality of our work. Mistakes can happen - the decisive factor is how we deal with them.
That means for us:
We work in a binding, transparent and conscientious manner.
We own up to mistakes and correct them openly.
We act responsibly towards customers, colleagues, partners and resources.
4. Quality and standards
We don't just want to be good, we want to be better. Quality is reflected in our products, our service, our communication and in every detail of our actions.
That means for us:
We set high standards for our product range, advice and processes.
We check carefully before we make promises.
We think long-term instead of short-term.
5. Honesty and credibility
We tell it like it is - even when it's uncomfortable. Honesty creates trust and credibility. This applies both internally and when dealing with customers, suppliers, the media and partners.
That means for us:
We do not make empty promises.
We communicate transparently about opportunities, limits and risks.
We only stand for what we are convinced of.
6. Team spirit and cohesion
Success at SIP Scootershop is always teamwork. We support each other, share knowledge and work together to find solutions. We see different perspectives as a strength.
That means for us:
We work together, not against each other.
We pass on knowledge and help each other.
We resolve conflicts objectively, directly and respectfully.
7. Customer orientation
Our customers are at the centre of everything we do. We don't just want to sell, we want to inspire. Our aim is to fulfil or exceed expectations.
That means for us:
We think from the customer's perspective.
We look for pragmatic and fair solutions.
We see complaints and criticism as an opportunity to improve.
8. Partnership and loyalty
We maintain long-term and fair relationships with manufacturers, suppliers, dealers, service providers and the industry. For us, partnership means trust, reliability and mutual respect.
For us, that means
We act fairly and transparently.
We cultivate relationships sustainably rather than opportunistically.
We respect the agreements and interests of all parties involved.
9. Responsibility for the brand and the public
Every appearance of SIP Scootershop characterises our public image. That is why we act and communicate in such a way that our brand stands for expertise, passion and integrity.
That means for us:
We present ourselves professionally and authentically.
We represent the company responsibly in word, image and behaviour.
We make sure that our actions match the identity and reputation of SIP Scootershop.
10. Sustainability and future-orientation
We think beyond the next order. For us, sustainability means using resources consciously, acting in an economically responsible manner and continuing to develop SIP Scootershop as a strong, future-proof company.
For us, this means
We make decisions with a view to the long term.
We avoid waste where it makes sense to do so.
We combine economic success with responsibility.
11. Openness to change
Standing still is not an option. Markets, technologies and customer needs change. We remain open, willing to learn and courageous in order to recognise opportunities and make sensible use of them.
That means for us:
We are open to innovation.
We scrutinise processes and habits.
We see development as a shared mission.
12. Zero tolerance for breaches of the law and rules
Integrity is non-negotiable. We comply with laws, internal rules and binding standards. Corruption, taking advantage, manipulation or deliberate misconduct have no place at SIP Scootershop.
That means for us:
We act in compliance with the law and with integrity.
We protect company values, data and confidential information.
We address problems instead of concealing them.
Our common aspiration
This code of values is not just a text, but a benchmark for our daily behaviour. It applies both internally in our dealings with each other and externally towards customers, partners, suppliers, service providers, the media and the public.
SIP Scootershop stands for:
Passion. Expertise. Respect. Reliability. Fairness. Quality. Responsibility.
