Even in the tranquil Landsberg am Lech district, home of the SIP Scootershop headquarters, the number of cases of Covid19 positively tested remains high. On Monday 7 December 2020 the incidence value of reported cases per 100,000 inhabitants was 173 (source: RKI Dashboard). Over the Christmas holidays, many members of our team will be meeting in the families - on the one hand a wonderful tradition, on the other hand certainly a major driver of the infection incidence.
The politicians and virologists are therefore calling for company holidays to be organised after Christmas. With only 3 working days (28./29./30. december 2020), all employees will get 11 days off. This is a full quarantine period plus a safety day. With comparatively small restrictions, this could be a big step in the fight against the pandemic. In this way, we can prevent chains of infection from the families into our company with little effort and protect our employees: inside and their families. In this way we want to effectively implement the #stayathome principle.
We are working as usual until Wednesday 23 december 2020. Orders which reach us until friday 17 december 2020 should be shipped in time.
On Thursday, 24 December 2020 (Christmas Eve), 25 December and 26 December (Christmas, public holidays) we are closed as usual. We will also be closed on 28/29/30 december 2020 as well as on Thursday, 31 descember 2020 (New Year's Eve), 1 january 2021 (New Year) and 2 january 2021 (Saturday).
We will be open again from Monday, January 4, 2021, on Wednesday, January 6 (Epiphany) we will be closed again (public holiday).
During this time our webshop will of course be open for you as usual, but there will be delays in shipping.
Because of the currently high parcel volume, there might be some delays in delivery through our shipping providers. More information here:
The closing times only apply for our delivery department, our store and our SIP receiving department.
Our webshop and also our SIP customerservice will still be available for you.
Orders can be placed online via E-Mail or by phone, as usual. Our homeoffice SIP Service Team will be happy to assist. Please have understanding that during this time our SIP technician support will only be possible in limited form.
IMPORTANT SHIPPING INFORMATION
Germany: Due to the currently high volume of parcels, delivery delays by our shipping service providers are possible.
International: Due to current Corona restrictions and the high volume of parcels, delivery delays by our shipping service providers are possible.
You can obtain further detailed information directly from our partners:
DHL currently no longer delivers (or to a limited extent) to the following countries: Czech Republic, Belgium, Ireland, Italy and Greece.
UPS announced restrictions.
Unfortunately, we have no influence on currently possible delivery delays by our shipping partner. We ask for your understanding and, if necessary, a little patience.
We wish all customers and friends a peaceful and calm Christmas, pleasant holidays and a happy new year for the new scooter season 2021! Stay healthy - we look forward to the new year 2021!
Can I order as usual? Will my SIP package be delivered?
We will continue processing your orders on January 4th, 2021. Our logistics department has already taken measures such as packing, picking and working time extensions in order to send the incoming orders ASAP after the SIP company holydays. As soon as your package has been sent, you will be informed by email. Thank you for your patience.
Is it still possible to return packages?
Yes, returns are still possible. Due to the current situation, we have extended the return period to 60 days. In addition, shipments are collected and delivered to us after our company holidays.
Is it safe to order products from SIP and have them delivered to my home?
According to current information from the Robert Koch Institute and the Federal Institute for Risk Assessment, transmission of the coronavirus through products and shipments is unlikely.
Is it possible to reduce contact with the driver during parcel delivery?
DHL has already adjusted the delivery process until further notice. For shipments you receive at home, this means that you do not need to sign and instead document the successful delivery of your shipment by the deliverer. The deliverer will continue to ring and only then will confirm the delivery of the shipment. If you are not at home, your package will be forwarded to a nearby post office or a DHL parcel shop. Post offices and DHL parcel shops are still open. At the moment, however, opening times may change occasionally. If you choose a storage location for your shipment with DHL or use the Service packing station, you provide contactless parcel receipt.