Under the motto "Fit for the season - how do I deal with complaints?" the SIP sales team completed an internal training on 23 Feb. 2022. Complaints are not nice for anyone, but they are part of the everyday life of a mail order shop. If technical products and stress are added to the mix, this usually does not lead to a constructive solution on either side.
We at SIP Scootershop take every complaint seriously. Regardless of whether the delivery time was too long, the postman left the parcel with the nasty neighbour, or the delivered product is damaged or does not fit the vehicle - the complaints we receive are varied and are part of our daily business. Dealing with them professionally is therefore particularly important to us.
Standard phrases like "Every complaint is an opportunity!" were not solution-oriented enough for us for this training. The aim of the SIP training was to make SIP employees aware of how the customer feels during a complaint and how we in the sales team can actively contribute to finding a solution for both sides in an uncomplicated, fast and friendly way.
We were able to win Markus Zenk from the Chamber of commerce and industry as a trainer. Markus is a sales professional and has been on the front line himself for decades. He knows every situation, every trick and made the SIP Sales Team fit for any challenge with his knowledge on this training day.
Of course, we hope that you will never have to complain to us - but should you ever need help, contact SIP Support via our contact form - they will help you here!
We wish you a good start into the 2022 scooter season!